Sophia Brooks is a leading authority on customer service and your bottom line, as well as an author, keynote speaker, international master trainer, leadership coach, and business owner.
Sophia established Global Learning Partner Inc. in 1996, with one simple intention: to help people and organizations achieve their greatness. Some of her distinguished clients have included The Boeing Company, The Weather Channel, and The Timberland Company.
With more than 20 years experience as a master trainer, Sophia has trained thousands of people in 46 of the United States, as well as in Canada and Mexico. Prior to forming Global Learning Partners, Inc., Sophia held management positions for two global Fortune 500 corporations. In these positions, she established and executed training programs and presented strategic initiatives for international audiences.
Sophia completed her undergraduate work at Maryville University in St. Louis, Missouri. Her post-graduate experience includes studying at Universidad Autónoma Del Estado De Morelos in Morelos, Mexico, where she learned the Spanish language and became acquainted with the local culture.
Sophia has received extensive recognition for her work, including numerous awards and nominations for her entrepreneurial success and leadership. She has been the recipient of the prestigious “Creating the Future” award from Mallinckrodt Medical, Inc., and The Inland Empire Leaders of Distinction “Innovation/Pioneer Award” from The Business Press. In addition, she was nominated in 2007, 2008, 2009 and 2012 for the Los Angeles Business Journal “Women Making a Difference” award.
Sophia is the author of the book, Customer Service New Rules.